MasjidOps | Coming Soon

What Visitors Can Do

The kiosk agent should turn conversations into the correct workflow.

May be sensitive

Create a support case or route to staff

Private

Create religious appointment request

Private

Start Nikah ceremony application

Normal

Create reservation request

Private

Lookup membership status

Private

Start voting membership application

Normal

Create volunteer interest form

Highly sensitive

Route to Amanah/assistance workflow later

Welcome visitor and ask how the masjid can help

Listen by voice and show live transcript

Use the masjid LLM to understand policies, services, forms, calendar, and routing rules

Classify need: appointment, request, membership, assistance, volunteer, general question

Ask only the minimum required follow-up questions

Summarize what will be submitted

Ask for confirmation before creating a case or application

Create the right record and notify the assigned team

Kiosk agent can access approved masjid LLM knowledge but not unrestricted private records
Do not expose private information on the kiosk screen after the session ends
Offer language selection before collecting details
Escalate urgent safety, child-safety, medical, or legal issues to staff immediately
Require confirmation before submitting any form
Print, text, or email a reference number when appropriate
Auto-reset session after inactivity

The kiosk agent should use the masjid’s LLM, but with strict permission boundaries.

Source	Access	Examples
Public masjid info	Allowed	Prayer times, programs, general services, office hours
Policies and forms	Allowed with citations	Membership rules, Nikah checklist, gym reservation rules
Calendar availability	Limited	Available appointment windows and facility conflicts
Private cases	Restricted	Financial aid, pastoral notes, sensitive member records
Submissions	Create only after confirmation	Requests, applications, appointments, service cases